Live Agents
Agents that do the work. Not just chat.
A chatbot answers questions. A live agent gets things done: it reads your systems, takes action, and knows when to hand off to a person. We build agents for support, administration and the repetitive work that fills your team's day, connected to your data and watched over by people.
AI agents that work your front line. We design, build and run live AI agents that handle real work: admin assistants, customer support, chatbots and copilots, wired into your systems and supervised by people.
- Admin assistants and copilots
- Customer support and chatbots
- Wired into your tools and data
- Human in the loop where it counts
- Guardrails, logging and escalation
- Built on the leading AI platforms
- Connected, not bolted on. Agents work inside your stack, your CRM, your help desk, your databases and APIs, so they can actually act, not just talk.
- Supervised and safe. Every agent has guardrails, an audit log and a clean handoff to a human. It knows what it is allowed to do and when to escalate.
- Built to run, not to demo. We take agents past the impressive prototype into production, where reliability, cost and the awkward edge cases are what actually matter.
Picking the right model for the job: The model you choose decides what an agent can do and what it costs to run. See how we select and price models for production.
Agents we build
Each one connected to your systems, supervised by your team, and measured on real outcomes.
- Admin assistants. Agents that handle scheduling, data entry, reporting and the repetitive back-office work that slows teams down.
- Customer support. Front-line agents that resolve common requests end to end and hand the hard ones to your team with full context.
- Website and app chatbots. Assistants that answer from your real content and guide visitors to the right action, not canned replies.
- Internal copilots. Agents that sit beside your staff in the tools they already use, pulling answers from your own knowledge.
- Voice and messaging. Agents on the channels your customers already use, from chat and email to voice and messaging apps.
- Guardrails and oversight. Logging, evaluation, escalation and cost controls, so an agent in production stays safe and affordable.
Related insights
- Your embedded engineers use AI. Decide whose account it runs on. (AI, October 8, 2026)
Outside engineers will use AI on your code whatever the contract says. Banning it can drive it out of sight. The better fix is plainer: the tools run on your accounts, under your settings, and leave when the engineer does. - It's beginning to look a lot like attack season. (Security, October 8, 2026)
Ransomware crews plan around your holidays: thin staff, frozen changes, a full inbox. Why your quietest fortnight is their busiest, and the ten weeks of work that make it boring again. - The one engineer who knows the system has resigned. Spend the notice well. (Leadership, October 8, 2026)
One person knows how the old system really runs, and they have just handed in their notice. Asking them to write it all down is the usual move and the wrong one. How to spend the weeks you have. - The CRA's 24-hour clock is live. It starts in your support inbox. (Security, October 7, 2026)
Since 11 September 2026, makers of software and connected products sold in the EU must flag exploited vulnerabilities within 24 hours. Filing is the easy part. Noticing in time is not.